Role purpose
Provide user support for the AYATA platform, including user access support, issue logging, workflow assistance, basic troubleshooting, training support, and coordination with product/development teams.
Key responsibilities
- Support AYATA users with login, access, navigation, workflow, form, register, dashboard, and reporting questions.
- Maintain issue logs, support tickets, user feedback, recurring issue lists, and resolution records.
- Coordinate technical issues with AYATA product and development support.
- Support user onboarding, basic training sessions, and platform walkthroughs.
- Track platform-related deadlines, releases, and known issues.
- Help keep AYATA workflows reliable, well-used, and well-understood.
Required experience
- 3+ years in IT support, application support, SaaS customer success, or product support.
- Comfort with web-based platforms, SharePoint, and modern project tooling.
- Strong service mindset and ability to explain workflows clearly.
Key skills
- Application / platform support
- Issue logging and ticket management
- User onboarding and basic training
- Clear, patient communication
- Coordination with product / dev teams
- Comfort with structured workflows
How to apply
Complete the application form and your details will be submitted directly to the hiring team. If you would like to share a CV, include a link to it in your application message.